What I was trying to achieve

As a web developer in the DFW area, I’ve been getting lots and lots of requests from my small business clients to do email marketing. I’ve been handling those clients myself using a piece of Windows based bulk email software called Groupmail and my own email server, but the maintenance has grown beyond my capabilities.

Rather than host the service myself, I started looking around for bulk email services that I could re-brand and resell to my clients. I would help my customers with copywriting, html services, etc., and I would apply a reasonable markup to the product.

Definitions for this report

White label bulk email provider: A bulk email service that makes an effort to conceal their own brand from all but the most technically savvy end customers. Major stumbling blocks in providing a true white label solution were:

• Unsubscribe URLs,
• Individual account management URLs,
• And mail server “from” domain names.

Footer: CAN-SPAM requirements dictate that bulk email should provide a way for recipients to opt-out of future communication, and should also include a physical address for the sender. This is most often accomplished with a few lines of text at the end of the message.

Ratings

As an after-thought to writing this article, I decided to add a ratings system. I scored each provider on a scale of 1-5 based on their white label capabilities, their overall pricing, and their ease of use (including web sites, customer service, and responsiveness). Scores in each category were then totaled for a possible 15 points.

It is important to note, however, that I am trying to achieve a very specific goal with these bulk email providers. I want to be able to act as a middle man for their services, maintain a healthy profit margin, and interact with their systems on my customers’ behalf. My ratings system is based on the needs I am addressing for myself and is not applicable to other ways that these products could be used.

What I told the email marketing companies

In order to judge the companies on equal footing, I had to establish a baseline for requesting information. Nothing is simpler than the truth, so I gave the same details to all of the companies I called.

I run a web development firm located in Dallas, TX. I’ve been getting a lot of requests for email marketing and would like to contract with a provider that can offer white label email marketing services that I can re-brand and resell to my clients. Top concerns are price and true white labeling capabilities (custom unsubscribe urls, generic client login pages, etc.). Most of my customers will be small businesses with between 1000 and 2000 email addresses on their lists and will probably send out one to two times a month.

The reviews

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emailbrain

URL: http://www.emailbrain.com
Product: Reseller Agencies
Pricing:

250 – yearly for footer re-branding
250 – yearly URL masking
20,000 minimum – $323/6 months (rates published on their site).

Notes/Opinions

I really liked emailbrain – they had almost everything I was looking for in a white label bulk email provider. I was a little disappointed that they were charging annual fees for the footer re-branding and the URL masking, but I could live with it if I had to. Their web site was also very intuitive to navigate. If I couldn’t find better pricing, they would definitely be at the top of my list.

Ratings

White label/Pricing/Ease of Use Ratings: 5/4/5
Overall: 14 of 15

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iContact

URL: http://www.icontact.com/
Product: Agency Edition
Pricing: 250 setup fee plus negotiated bulk per email rate.

Notes/Opinions

iContact stands above most of the other bulk email providers because of their pricing model and the usability of their web site. So far as pricing is concerned, the $250 one-time setup fee is minimal and the bulk per-email send rate is excellent, even with the relatively low volume I was projecting. I found their web site highly intuitive and their only major competition was emailbrain.

Where iContact is a little lacking is in their white label re-branding. Aside from cost, my biggest concern in this business is that a customer will bypass my service and contract directly with my supplier if they find out who I’m going with. iContact does not make use of footer re-branding or domain masking to white label their product, but they do offer a co-branded solution.

Ratings

White label/Pricing/Ease of Use Ratings: 3/5/5
Overall: 13 of 15

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emma

URL: http://www.myemma.com
Product: Emma Agency
Pricing:

Setup charge – private label setup 1500.00 includes Agency setup plus one account
25% off the published per email rate or better
One time 100.00 setup fee for new accounts.
.0225 per email (50/month minimum)

Notes/Opinions

They were there when I called. Normally not that big of a deal, but if you read the notes from previous companies this is pretty hard to come by!

Interface is a little blah, but the customer service was fantastic and I think they would be helpful and available once accounts were setup. Thanks Theresa!

Ratings

White label/Pricing/Ease of Use Ratings: 4/3/3
Overall: 10 of 15

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EmailLabs

URL: http://www.emaillabs.com/
Product: Email Marketing Agency Edition
Pricing: Measured in CPM – Cost Per Thousand emails sent and number of client accounts created.

500/month up to 10,000 emails
625/month up to 25,000 emails
250/month per 10 sub accounts

Notes/Opinions

Thanks to Ken for taking the time to talk to me. Although it looked like EmailLabs has a decent white label solution, I was turned off by the charge for each account. $250 isn’t a lot of money, but not every customer I sign will warrant the cost. What if I want to setup a trial account for someone, or what if I want an account for myself?

Update 11/09/07: After posting this article, EmailLabs contacted me regarding the setup fee for accounts under their agency program. Their per-account-setup pricing is actually 250 for ten accounts which drastically alters my original scoring and comments. I don’t think it’s right to re-write this review since communication was part of the judging criteria, but I also don’t want to post bad information. Here’s a link to the email from EmailLabs clarifying the situation.

Ratings

White label/Pricing/Ease of Use Ratings: 4/2/3
Overall: 9 of 15

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ExactTarget

URL: http://email.exacttarget.com
Product: Agency Partnership
Pricing: Pricing unavailable – by quote only. There was some reference made to the purchase of a “licenses” which I assume means that I will have to pay a per-client fee in addition to an actual cost per email. The only pricing I was able to walk away with was 2 licenses – 5000/year, but I don’t have nearly enough information about what that figure will buy.

Notes/Opinions

ExactTarget was difficult to nail down on almost every aspect. I didn’t get the impression that they were designed for resellers, but rather for “the big boys” of marketing. If you’re a company like Travelocity and want to handle your email marketing in-house but don’t want to maintain your own hardware, these guys might be for you. It sounded like each setup would be unique to the customer, hence all the information gathering before price quotes. While this might mean excellent customer service for the larger companies, it also means that I would probably be hanging on hold or waiting for my sales rep to call me back while they handled bigger fish.

Ratings

White label/Pricing/Ease of Use Ratings: 5/1/2
Overall: 7 of 15

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BlueHornet

URL: http://www.bluehornet.com
Product: Possible white label program – not sure because the answering service had limited information.
Pricing: 3500 setup fee plus 350/customer and 500/month for up to 100,000 emails.

Notes/Opinions

I initially reached an answering service that asked a LOT of questions about how I run my business (volume, location, etc.) and said “someone will contact you on Tuesday”. I thought to myself “Awesome – when they call on Tuesday I’ll tell them who I went with.”

I did finally get a call back from Mike in the sales department with some pricing. I found out if you tell the operator “I’m making buying decisions today,” you get a faster response.

Ratings

White label/Pricing/Ease of Use Ratings: 2/2/2
Overall: 6 of 15

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VerticalResponse

URL: http://www.verticalresponse.com/
Product: VerticalResponse for Partners
Pricing: ala carte style

1000 setup fee
500 to link multiple accounts together
300 for shared credits
300-500? for domain branding
300 annual renewal fee
.015/email

Notes/Opinions

I spoke to Nick in the sales department, who said that pricing per email was the same as on the web site. Emails are sent from vertical response URLs, so there’s an issue with white label re-branding. They have whitelabled the sending for few clients, but it’s a specialty setup procedure, and the sales operator wasn’t sure they were offering it as an option any longer. I seriously doubt it would be a simple proces.

Ratings

White label/Pricing/Ease of Use Ratings: 2/2/1
Overall: 5 of 15

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Cooler Email

URL: http://www.cooleremail.com
Product:
Pricing:

Notes/Opinions

When I called the operator tried REALLY hard to get me to email them rather than talk to them. That was weird. Everyone was busy, so I’ll have to wait for a call back.

Someone did call me back later in the day, but they had to refer my agency questions to someone else and have them call me back.

Ratings

White label/Pricing/Ease of Use Ratings: 0/0/0
Overall: 0 of 15

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Responsys

URL: http://www.responsys.com/
Product:
Pricing:

Notes/Opinions

Sales Department was unavailable during business hours

Ratings

White label/Pricing/Ease of Use Ratings: 0/0/0
Overall: 0 of 15

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Constant Contact

URL: http://www.constantcontact.com
Product:
Pricing:

Notes/Opinions

Sales Department was unavailable during business hours

Ratings

White label/Pricing/Ease of Use Ratings: 0/0/0
Overall: 0 of 15